Shipping Methods and Costs

Theoprofil offers different product collection and shipping options, depending on the type, weight, volume and destination of the order.

1. Collection from a Theoprofil store

You can collect your order from the Theoprofil store at: 70 Iolkou Street, Dimini, Magnesia, 38500

We recommend placing your order through our website as the most economical and fastest ordering method.

You can contact us through the contact form on our website or by telephone at 2421009068.

Before collection

Before visiting the store, you should contact us via:

e-mail or
telephone,

in order to confirm that the product you are interested in is ready for delivery and available for collection.

Opening hours

The store is open:

Monday – Friday: 08:00 – 16:00

Exceptions apply on days when the company remains closed, such as during the summer holiday period. In such cases, the opening days and hours are announced on our website.

Product availability

The availability indication of a product may not always be final. This may be due to incorrect information provided by suppliers or a discrepancy between the actual warehouse stock and the recorded stock.

The indicative delivery time is stated for each product.

In all cases, the shipping department will contact you to inform you about product availability and delivery time.

2. Shipping by Courier

Certain products can be shipped via ELTA Courier Door-to-Door, provided that they are small in volume and concern an individual order.

The usual delivery time is 1–3 business days, depending on the destination and the period.

During periods of increased demand, such as Christmas and Easter, delivery may take longer. In such cases, you will be informed of the exact delivery time.

Remote and hard-to-reach areas

For hard-to-reach areas within Greece, shipping and packaging costs may be higher. In this case, you will be informed by the shipping department.

In certain very remote areas, delivery by courier may not be possible. In such cases, shipping may be carried out through the conventional ELTA postal service.

Responsibility during transportation

The products are transported insured on behalf of the customer and under the responsibility of the courier company.

After the parcel has been delivered and received, responsibility for the product is transferred to the customer.

Product returns for inspection, repair or replacement

For products returned for:

inspection,
modification,
replacement without fault on the part of Theoprofil or
repair / service,

transportation costs are borne by the customer for both directions (shipment to us and return to the customer).

Before sending the product to us, you must package it as a parcel similar or identical to the packaging in which you received it.

Because our products may be heavy and sensitive, you must:

1. Take a photograph of the product before packaging it.
2. Take a photograph of the product after packaging it for shipment.
3. Send us the photographs so that we can inspect and approve the packaging.
4. If the packaging is not suitable, you must modify it according to our instructions.

We recommend that you also photograph the way in which the product was packaged when you received it. This allows you to use a similar packaging method and, where possible, the same packaging materials.

If a product is damaged during its return due to inadequate packaging, we reserve the right to reduce the amount of compensation you request or to send you a new product upon payment by you of any difference in price.

Do not forget to include a photocopy of the purchase receipt.

Return shipping at Theoprofil’s expense

Theoprofil covers return shipping costs only when the return is due to our fault and only when using:

ELTA Door-to-Door or
our partner transport companies.

You may use any other transport or courier company, but in this case the shipping costs are borne by you.

You may therefore choose the company that best serves your needs, assuming the transportation cost.

Alternatively, you may deliver the product in person to our store at: 70 Iolkou Street, Dimini, Magnesia.

3. Shipping by Transport Company or Freight Agency

For heavy or bulky products, shipping via a transport company or freight agency is recommended.

Indicative transportation prices start at approximately €4.50 + 24% VAT per parcel, depending on the agency and the volume of the parcel.

Cash on delivery is not available through transport companies. Payment for the order must be made using one of the other payment methods available from the company.

The usual delivery time is 1–7 business days, depending on the workload of the transport company and the destination.

Collection is usually made from the freight agency’s premises.

Transport companies serve the capitals and major cities of the prefectures of Greece.

Transportation cost

Shipping costs are borne by the recipient and depend on:

the freight agency,
the destination and
the volume of the parcel.

The cost is calculated automatically based on the postal code of the delivery address.

Shipments to islands

For shipments to islands, you must provide the postal code of the freight agency in Athens or Thessaloniki where you want the product to be delivered.

The transportation costs are calculated based on this postal code.

Theoprofil’s obligation is completed upon delivery of the products to the freight agency of your choice in Athens or Thessaloniki.

When completing your order, you should state in the comments field:

the name of the freight agency and
its telephone number.

Delivery restrictions

Kerbside delivery may not be possible when:

Vehicle traffic or parking is prohibited on the specific road.
There is no transport company serving the specific area. In this case, the customer must collect the products using their own means from the nearest warehouse of the transport company.
The transport company’s truck cannot turn or park on the specific road.
There is a risk of the vehicle becoming immobilized due to an unsuitable or slippery road surface.

Payment for orders shipped by transport company

For shipment via a transport company, the order must have been paid in full via a bank account at one of Theoprofil’s partner banks.

Not all shipping methods are available for all products. For example, a product or a 3-meter-long pallet cannot be shipped by courier company.

If the weight shown in the automated system is not accurate, there is no need to worry. Before shipment, a final check of the actual weight is carried out and, if there is a difference in the transportation cost, you will be informed before the order is shipped.

Delivery time

If the product is ready for delivery, the delivery time is usually 1–7 business days, depending on the destination and the shipping method.

For very remote or hard-to-reach areas, 1–3 additional business days may be required.

The indicative delivery time is stated on each product page.

If a product is out of stock or is not immediately available, you should contact Theoprofil’s sales department to be informed about:

the expected delivery date,
the shipping date or
the possibility of replacing it with a similar product.

Orders and processing time

Order processing may take from 2 to 10 days, depending on workload and product availability.

If your order is scheduled to be loaded after 3 days, you will be informed by telephone or e-mail of the loading date.

Our prices

Theoprofil imports products from Europe, working with well-known and major international manufacturers, while also cooperating with Greek manufacturers.

Our range includes products related to:

building cladding and roofing,
cold rooms,
accessories and ancillary products.

Our goal is to offer quality products and services at competitive prices.

If you find a product that we import or source from Greece at a lower price elsewhere, you can contact us. We will examine, where possible, the possibility of offering you a better price.